FAQ
Frequently Asked Questions (FAQs)
Welcome to our FAQ page! Here you’ll find
answers to some of the most commonly asked questions. If you don’t see the
answer you’re looking for, feel free to contact us!
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What products do you sell?
We offer a wide range of high-quality. All of our products are carefully curated to ensure the best customer experience. Visit our Shop Page page for more details.
How do I place an order?
Placing an order is easy! Just follow these steps:
1.Browse our catalog and select the items you want to purchase.
2.Add them to your shopping cart.
3.Proceed to checkout.
4.Enter your payment details and shipping information.
5.Review your order and confirm.
Once your payment is processed, you’ll receive an order confirmation email!
Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping costs and delivery times vary depending on your location. Please refer to our checkout page for more information on international rates.
How long will it take for my order to arrive?
Order processing usually takes 1-2 business days. Shipping times depend on the destination:
•Domestic Orders:
Typically 3-7 business days.
•International Orders:
Can take anywhere from 7-21 business days, depending on the country.
You will receive tracking information via email once your order has been shipped.
How can I track my order?
After your order ships, we will send you a tracking number via email. You can use this tracking number to check the status of your order at any time.
What payment methods do you accept?
We accept the following payment methods:
•Credit/Debit
Cards (Visa, MasterCard, American Express, Discover)
• PayPal
• Apple Pay
- Google Pay
Can I modify or cancel my order?
Once an order is placed, it is processed quickly to ensure fast shipping. Unfortunately, we cannot modify or cancel orders once they have been confirmed. However, if you need assistance, please reach out to our customer support team as soon as possible, and we’ll do our best to help.
What is your return/exchange policy?
We want you to be completely satisfied with your purchase. If you are not happy with an item, we offer returns or exchanges within 3 days of receiving your order. Please make sure the items
are in unused condition with all original tags attached.
For more details on our return and
exchange policy, please visit our [Return & Exchange] page.
Do you offer gift cards?
Yes, we offer gift cards in various
denominations. You can purchase them directly on our website by visiting the [Gift Cards] section.
Do you have a loyalty program?
Yes! We offer a rewards program where you can earn points on every purchase, which can be redeemed for discounts on
future orders. To learn more and sign up, visit our contact us page.
How do I contact customer support?
Our customer support team is here to help you with any questions or issues you may have.
You can reach us by:
•Email: hello@luxecoutureedress.com
•Contact
Form:
https://luxecouturedress.com/pages/contact
Our support hours are Monday to Friday,
9:00 AM - 5:00 PM (EST).
Is my personal information safe?
Absolutely! We take your privacy and security seriously. All transactions are encrypted, and we never share your
personal information with third parties. For more details, please read our [Privacy Policy].
Can I sign up for updates and promotions?
Yes! You can subscribe to our newsletter for the latest updates, promotions, and special offers. Just enter your email at the bottom of the page to join.
I still have a question—how can I get help?
If you can’t find the answer you’re
looking for, don’t hesitate to reach out to our customer support team. We’re happy to assist you!
Thank you for visiting our FAQ page! We hope this information was helpful. If you need any further assistance, please
don't hesitate to contact us.